Shipping Policy

At Zokova, we are committed to delivering your orders accurately and on time. This Shipping Policy explains how we process, ship, and deliver purchases, so you know exactly what to expect when you shop with us.

1. Shipping Coverage

We currently ship domestically within the United Kingdom only.
Orders outside the UK are not supported at this time.

2. Order Processing Time

Once your order is placed and payment is confirmed, our team prepares your package within 2–5 business days (excluding weekends and public holidays).
During high-volume periods (such as holidays or sales), processing may take slightly longer.

3. Shipping Methods and Costs

We offer the following shipping options:

Free Standard Shipping

  • All UK orders are shipped free of charge.

Additional expedited options may be offered at checkout if available — any additional cost will be clearly displayed before purchase is completed.

4. Estimated Delivery Times

Delivery times are estimated from the date your order leaves our facility:

  • Standard Shipping: 7–10 business days

  • Total Delivery Time (Processing + Transit): Approximately 9–15 business days

These times are estimates and may vary due to carrier delays or seasonal demand.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your package’s progress through the carrier’s tracking system.

6. Shipping Restrictions

Some restrictions may apply:

  • We do not ship to P.O. Boxes, military APO/FPO/DPO addresses, or other restricted addresses.

  • Certain products may have carrier or country limitations that prevent delivery.

If your address is not serviceable, we will notify you before shipment.

7. Customs, Duties, and Taxes

For international shipments (if offered in the future), import duties, taxes, and customs fees are the responsibility of the customer and are not included in the product price or shipping cost. Please check with local customs offices to understand any potential charges before placing an order.

8. Delivery Issues — Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us as soon as possible at:

📧 Email: info@zokova.shop
📞 Phone: +44 161 740 3116

We will work with the carrier to investigate and help resolve the issue quickly.

9. Failed Delivery & Returned Orders

If a delivery attempt fails (e.g., incorrect address, unclaimed package), the order may be returned to us. In this case, you will be contacted to arrange reshipment, which may incur additional shipping charges.

10. Policy Updates

We may update this Shipping Policy to reflect changes in shipping services, carrier policies, or to remain compliant with Google Shopping requirements. The most current version will always be available on this page and is effective immediately upon posting.

Need Help?

If you have questions about your shipment, estimated delivery, or tracking, please reach out to our customer support team — we’re here to help!

Contact Information:

  • Phone Number: +44 161 740 3116
  • Business Mail: info@zokova.shop
  • Address: 464 Bethnal Green Road, London, E2 0EA, United Kingdom