Terms of Service

Effective Date: December 11, 2025

Welcome to Zokova. These Terms of Service (“Terms”) are a legal agreement between you (“you,” “your,” or “Customer”) and Zokova (“we,” “us,” “our,” or “Zokova”). By using our website, shopping with us, or accessing any products, services, or content on https://www.zokova.shop/, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our site or services.

1. Acceptance of Terms

By visiting and using this website, placing an order, or interacting with our services, you confirm that you have read, understood, and agree to follow these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Eligibility

You must be at least 18 years old or of legal age to form a binding contract in your jurisdiction to purchase products from this website. By using our services, you represent and warrant that you meet this requirement.

3. Account Registration

You may be required to create an account to access certain features.
When registering, you agree to:

  • Provide accurate, complete, and up-to-date information;

  • Safeguard your account credentials;

  • Notify us immediately if your account has unauthorized use.

4. Products, Prices & Availability

We strive to display accurate product information, pricing, and availability. However, product details, prices, and availability are subject to change without notice. We reserve the right to correct errors in pricing, descriptions, or availability and to refuse or cancel orders placed for products listed inaccurately. 

5. Orders & Payment

To place an order, you must provide valid payment information using accepted payment methods. All payments must be made in GBP (British Pounds) unless otherwise disclosed. You authorize us to charge your chosen payment method for the total order amount, including taxes and shipping where applicable. 

6. Shipping & Delivery

Delivery services and expectations are governed by our Shipping Policy. Shipping times are estimates and may vary due to carrier schedules or unforeseen events. We are not responsible for delays caused by third-party carriers.

7. Returns & Refunds

Returns, refunds, and exchanges are handled according to our Return & Refund Policy. Please review that policy carefully for eligibility and procedures.

8. Intellectual Property

All content on this website — including text, images, logos, graphics, and software — is the property of Zokova or its licensors and is protected by international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our written consent. 

9. Use of Website

When using our website, you agree not to:

  • Violate any applicable laws or regulations;

  • Upload harmful or malicious content;

  • Interfere with the operation of our site;

  • Attempt to access restricted sections of the website. 

10. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the content, privacy practices, or services of those sites. Use of third-party links is at your own risk. 

11. Limitation of Liability

To the fullest extent permitted by law, Zokova will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the site or purchase of products, including loss of profits or data. Our total liability will not exceed the amount you paid for the product or service at issue. 

12. Warranty Disclaimer

Our website and products are provided “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee uninterrupted access, error-free operation, or the accuracy of any content. 

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Kingdom. Any dispute arising from or relating to these Terms or your use of this website must first be addressed informally by contacting us. If unresolved, disputes may be submitted to binding arbitration in London, UK. 

14. Changes to These Terms

We may update these Terms at any time without prior notice by posting the revised version on this page. Your continued use of the site after changes indicates acceptance of the updated Terms.

15. Contact Information

If you have questions about these Terms or need assistance, please contact us:

Business Name: Zokova
Business Address: 464 Bethnal Green Road, London, E2 0EA, United Kingdom
Phone Number: +44 161 740 3116
Email: info@zokova.shop